Whether you’re exploring new windows and doors or looking to care for your existing ones, our FAQ section is here to help. From maintenance tips to troubleshooting advice, we’ve covered everything you need to know to make the most of your investment. If you can’t find what you’re looking for, feel free to contact us – we’re always happy to assist!
Care & Maintenance
How do I clean my UPVC windows and doors?
To clean UPVC frames, use warm soapy water and a soft cloth to wipe away dirt and grime. Avoid abrasive cleaners or tools that could scratch the surface. For glass, use a standard glass cleaner and a microfiber cloth for a streak-free shine.
How often should I clean my windows and doors?
Cleaning every three to six months is usually sufficient, but you may need to clean more often in areas with high pollution or exposure to the elements.
How do I lubricate my window and door hinges?
Apply a small amount of light machine oil to the hinges and moving parts every 6–12 months to ensure smooth operation and prevent squeaking.
What’s the best way to remove stubborn stains from my window or door frames?
For tougher stains on UPVC frames, use a specialized UPVC cleaner or a paste made from baking soda and water. Avoid using bleach or harsh chemicals that could damage the surface.
How do I prevent my sliding doors from sticking?
Clean the tracks regularly to remove dirt and debris. Apply a silicone-based lubricant to the track to ensure smooth operation. Avoid oil-based products that can attract more dirt over time.
Troubleshooting Issues
My window is difficult to open. What should I do?
Check for any obstructions in the frame or track. Clean and lubricate the moving parts, and if the problem persists, contact us for professional assistance.
Why is condensation forming on my windows?
Condensation can occur when there’s a difference in temperature between the inside and outside of your home. This is normal on the outside of energy-efficient glass, but if it’s between the panes, it could indicate a seal failure. Contact us to inspect and resolve the issue.
What should I do if my door lock is sticking?
Try cleaning the lock mechanism with a gentle cleaner and lubricating it with graphite powder or a locksmith-approved lubricant. If the issue continues, a professional adjustment or repair may be needed.
Energy Efficiency and Performance
How can I improve the energy efficiency of my windows and doors?
Ensure proper seals are in place, and consider upgrading to double or triple glazing if you don’t already have it. Adding heavy curtains or draft excluders can also help reduce heat loss.
Longevity and Replacement
How long do UPVC windows and doors typically last?
With proper care and maintenance, UPVC windows and doors can last 20–30 years or more.
How do I know if my windows or doors need replacing?
Common signs include drafts, condensation between the glass panes, difficulty opening or closing, or visible damage such as cracks or warping.
Security and Safety
How secure are your windows and doors?
Our windows and doors are fitted with advanced locking mechanisms and durable materials to provide excellent security for your home.
Can I child-proof my windows and doors?
Yes, you can install child safety locks or restrictors on windows to limit how far they open. For doors, consider adding handle guards or higher-positioned locks.
